I just wanted to let John and Rod know that the changes they made to the tow hitch today have made a tremendous difference to the towing of the Van. It was noticeably more stable on the way home last night. Please pass on my thanks to them. I was really impressed with the service you provided. All of the guys were really friendly and helpful. It was really nice to be dealing with people who were so pleasant and making so much extra effort to try and sort out my problems for me. Wish I had found you guys a few years ago, but better late than never!