Caravan Insurance Claims

Getting You Back On The Road

Nothing is more frustrating than having your adventure shortened by a weather event or road accident.  The experienced and professional team at Caravan Repairs and Service understands the desire to get back on the road as quickly as possible and strives to ensure every customer’s experience is a positive one.  The family owned business has you covered, from helping retrieve a damaged RV, to keeping you informed of the repair process and guaranteeing the end result.

The claims process

  • The first step for customers with a damaged caravan or camper trailer is to alert their insurance company and be assigned a claim number.
  • The next call should be to Caravan Repairs and Service. The team will assess and photograph the damage at no cost. A quote will then be prepared and forwarded to the insurance company.
  • As soon as a written authority has been received, the parts will be ordered and the work scheduled.

Caravan Repairs and Service has seen it all. From the RV owner who reversed into a pole moments after picking up their newly repaired vehicle, to hail damage and even flooding.  Determining what is and isn’t covered is up to the insurance company. But it’s a good idea to keep a record of all maintenance work carried out on your vehicle. This is especially important when claiming on water damage inside the van. If the water has entered the vehicle via a cracked or worn seal and you have proof of maintaining the seals you have a much better chance of the insurance company covering the damage.


Do you have enough cover?

All insurance policies need to be reviewed regularly to ensure they provide adequate protection. This is especially true for owners of second hand RVs. When caravans and camper trailers are bought cheaply don’t make the mistake of insuring then for your purchase price as you’ll probably find they will be under insured. A hailstorm or bingle could lead to your beloved bargain being written off by the insurance company.

Caravan Repairs and Service isn’t in a position to provide advice on the level of cover needed for different caravans and camper trailers. Instead the team urges you to do your homework before choosing your insurance policy and coverage amount. Find out what similar RVs are selling for; check out on-line price guides such as and talk to your insurance broker, friends and family. The research will pay off and provide the peace of mind that comes with knowing you are completely covered for the true value of your caravan or RV.

When to walk away

It can be tempting to buy back an RV that has been written off by your insurer and have it repaired independently.  However, there are some important questions to answer before taking that route.  The cost of repairing the damage is unlikely to change. Caravan Repairs and Service don’t mark up quotes for insurance work. You either must have enough money to cover the cost of the repairs yourself, or cut corners on the work and risk being unable to re-insure your RV in future. We feel it is often better to accept the write off and put the funds towards a new caravan or camper trailer.

Make the most of the repairs

There is a silver lining in every situation, even unscheduled repairs to your caravan or camper trailer.  Consider taking advantage of adding some optional extras to your RV while it is being repaired. It’s much easier to install speakers; a picnic table or even air conditioning while the cladding is off. You can save both time and labour costs by turning your repairs into a makeover for your home away from home.

Repairers for all major insurers

Caravan Repairs and Service has carried out repairs for all the major insurance companies including CIL, Suncorp, AAMI, APIA, NRMA, RACQ, QBE, YOUI, CGU, Elders, GIO, Allianz, National Seniors, WFI, Ken Tame and Agririsk.

Phone us on 07 3841 7383 or contact us to find out more.